Products & Brands
Products & Brands
What products do you sell?
What products do you sell?
Arctic Lantern offers a curated selection of beauty essentials, including lip color, lip liner, nail lacquer and related beauty products from popular brands.
Are you an official brand store?
Are you an official brand store?
Arctic Lantern LLC is an independent online retailer. Brand names and trademarks are used for product identification only. We are not affiliated with, endorsed by, or sponsored by any brand listed on our website, unless expressly stated.
Can product shades look different in person?
Can product shades look different in person?
Yes. Product colors and shades may appear differently depending on screen settings, lighting, and device display. We do our best to show product images and shade information accurately.
Where can I find product details?
Where can I find product details?
Product details are listed on each product page. Packaging, ingredients, shade names, and manufacturer information may change over time, so customers should also review the product packaging before use.
Ingredients & Safety
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Suitability may vary by product and by individual. If you have sensitive skin, allergies, or specific concerns, please review the product packaging and ingredient information before use.
Are your products cruelty-free?
Are your products cruelty-free?
Cruelty-free status may vary by brand and product. Please review the product packaging or manufacturer information for the most accurate details.
Do your products contain parabens or sulfates?
Do your products contain parabens or sulfates?
Ingredients vary by product. Please check the product packaging or manufacturer information for the most accurate and current ingredient list.
How should I store beauty products?
How should I store beauty products?
Store beauty products in a cool, dry place away from direct sunlight, heat, and moisture. Keep products tightly closed when not in use.
Ordering & Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer free standard shipping on every order, with no minimum purchase required.
Where do you ship?
Where do you ship?
We currently ship within the United States, including all U.S. states. At this time, we do not offer international shipping.
How long does delivery take?
How long does delivery take?
Orders are typically processed within 0–1 business day. For most destinations within the United States, standard transit after shipment typically takes 3–4 business days. Delivery times may vary based on destination, carrier operations, weather, holidays, and other external factors.
How can I track my order?
How can I track my order?
Once your order ships, tracking information will be sent by email. Please allow some time for tracking updates to appear after the carrier receives the package.
Returns & Support
What is your return policy?
What is your return policy?
We accept eligible returns within 30 days of delivery. Return shipping is free for approved returns. Please review our Return & Refund Policy for full details.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible at support@arcticlanternbeauty.com. Include your order number and photos of the item and packaging so we can help resolve the issue.
Can I change or cancel my order?
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before the order ships, but we cannot guarantee changes after an order has been processed.
How can I contact customer service?
How can I contact customer service?
You can contact us by email at support@arcticlanternbeauty.com, by phone at (800) 897-3951, or through the contact form on our Contact page. Our support hours are Monday–Friday, 9 AM–6 PM ET.
Don’t see what you’re looking for?
Please get in touch with us for more queries